Shipping Policy

Jade Bear Gems ("we" and "us") is the operator of (https://jadebeargems.com)

("Website"). By placing an order through this Website you will be agreeing to

the terms below. These are provided to ensure both parties are aware of and

agree upon this arrangement to mutually protect and set expectations on our

service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns

Jade Bear Gems will happily accept returns within 30 days of receipt of item and are

returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email. Jade Bear Gems will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

4.3 Change Of Delivery Address

Orders placed before 12 PM - MST (UTC-07) will be shipped the same day,

otherwise, within the next business day.

Our shop operates on Monday - Friday during standard business hours, except

on national holidays at which time the shop will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been shipped.

4.5 P.O. Box Shipping

Jade Bear Gems will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

ship the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation

5. Tracking Notifications

Upon shipping, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with us. 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and Jade Bear Gems

encourage you to be aware of these potential costs before placing an order with

us. If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Jade Bear Gems at the customers expense,

and the customer will receive a refund for the value of goods paid, minus the

cost of the return shipping. The cost of the initial shipping will not be

refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been shipped. If an

order has already been shipped, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please submit an inquiry to sales@jadebeargems.com